Legal notice
Shipping
We process and ship all orders within 1-2 business days. Once shipped, delivery typically takes 5-7 business days world wide
You'll receive a tracking number via email as soon as your order ships so you can follow your package every step of the way.
Shipping Costs:
- Standard Shipping: $2
30-Day Satisfaction Guarantee
We want you to love your Prime Her Beauty products! If you're not completely satisfied with your purchase, we offer a hassle-free 30-day return or exchange policy.
Wrong Shade? No Problem. If the shade doesn't match your skin tone, we'll send you a replacement in a different shade at no extra cost. Just contact us within 30 days of delivery.
Not Happy? Get Your Money Back. If you're not satisfied with the product for any reason, return it within 30 days for a full refund—no questions asked.
How to Start a Return or Exchange:
- Email us at [support email] within 30 days of receiving your order
- Include your order number and reason for return/exchange
- We'll send you return instructions or process your shade exchange immediately
Refund Processing: Refunds are processed within 5-7 business days after we receive your returned product. You'll receive an email confirmation once your refund has been issued.
Questions?
Contact our customer support team at [email] and we'll be happy to help!